Terms of service

Welcome to Sultan Paws. These Terms & Conditions apply to every visit to and purchase from sultanpaws.ae (the "website"), operated by [Company legal name], [trade licence number], [address], United Arab Emirates ("Sultan Paws", "we", "us"). By using the website or placing an order, you agree to these terms.

1. Eligibility

You must be at least 18 years old, or use the website with the involvement of a parent or guardian, to place an order.

2. Products

We make every effort to show our products, colours and materials accurately. Because our pieces are crafted from natural materials such as leather and suede, small variations in colour and texture are normal and are part of their character. Please check the size guide on each product page before ordering.

3. Prices and payment

All prices are shown in UAE Dirham (AED) and include VAT where applicable. Delivery charges are shown at checkout. We accept the payment methods displayed at checkout. Payments are processed securely by our payment providers; we do not store your card details.

If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full.

4. Orders

Your order is an offer to buy. We accept it when we send you a shipping confirmation email. We may decline or cancel an order, for example if a product is unavailable or we suspect fraud. If we cancel, you receive a full refund.

5. Personalised products

For personalised items, you are responsible for checking the name, text or image you provide. We produce exactly what you submit. Personalised items are made to order and cannot be returned or exchanged unless they arrive faulty or differ from what you ordered.

By uploading an image, you confirm that you own it or have permission to use it, and that it is not offensive or unlawful. We may refuse any personalisation request.

6. Delivery

We deliver across the UAE, the GCCand International . Delivery times are estimates. Please see our Shipping & Delivery page for details. Responsibility for the products passes to you on delivery.

Orders shipped outside the UAE may be subject to customs duties or import taxes, which are the customer's responsibility unless stated otherwise at checkout.

International orders are delivered within approximately 20 working days.

7. Returns, exchanges and refunds

Please see our Refund & Returns Policy. Nothing in these terms affects your rights under UAE consumer protection law.

8. Pet safety

Always supervise your pet while it wears a harness, collar or leash. Check the fit and the condition of the product regularly, and stop using it if it is damaged. Our products are not chew toys and are not designed for tethering a pet unattended.

9. Intellectual property

All content on this website, including the Sultan Paws name, logo, designs, photos and text, belongs to Sultan Paws and may not be copied or used without our written permission.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for damage caused by misuse of our products. Our total liability for any order is limited to the amount you paid for it.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The version on the website when you place your order applies to that order.

13. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of [Dubai]. Any dispute will be handled by the courts of [Dubai].