Privacy policy

Last updated: 14 November 2026

At Sultan Paws, we value your trust and respect your privacy. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure and transparent.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase or communicate with us.

1. Information We Collect

When you visit or shop at Sultan Paws, we may collect the following information:

Personal and contact information

Full name
Email address
Telephone number
Billing and shipping address

Order information

Products purchased
Order history
Payment status and transaction details
Delivery preferences

Technical information

IP address
Browser and device information
Website browsing activity
Cookies and similar tracking technologies

We only collect information necessary to operate our store, process orders and improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Communicate order confirmations and delivery updates.
Respond to customer enquiries.
Improve our website, products and services.
Personalise your shopping experience.
Send promotional offers and updates where you have agreed to receive them.
Prevent fraudulent transactions and maintain website security.
Comply with applicable legal obligations.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers.

Sultan Paws does not intentionally store your full payment card details on its own systems. Payment information is handled according to the security and privacy policies of the relevant payment provider.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify, our e-commerce platform.
Payment processing providers.
Delivery and courier companies.
Website hosting and technical service providers.
Marketing and analytics providers, where applicable.

These providers receive only the information necessary to perform their services and are subject to applicable confidentiality and data protection obligations.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic and support relevant marketing activities.

You can manage cookie preferences through the available website settings or your browser.

Where required, we will request your consent before using non-essential cookies.

6. Marketing and Communications

We may occasionally send you information about new collections, exclusive offers, product launches and news from Sultan Paws.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our communications.

You may still receive essential communications relating to your orders and customer service enquiries.

7. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and business requirements.

8. International Data Transfers

As Sultan Paws serves customers in the UAE and may expand across the GCC, certain information may be processed or stored outside the country through our e-commerce platform and trusted service providers.

Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Withdraw consent where processing is based on consent.
Object to certain uses of your personal information.
Request a copy of your personal information where applicable.

To exercise your rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Sultan Paws is not responsible for the privacy practices or content of external websites. We encourage customers to review their respective privacy policies.