Get in touch
We'd love to hear from you
Questions about sizing, personalisation or your order? Message us on WhatsApp for the fastest reply, or send us a note below.
-
WhatsApp+971 50 000 0000
-
Emailhello@sultanpaws.ae
-
LocationDubai, United Arab Emirates
-
Opening hoursSun – Thu, 9am – 6pm
Send us a message
Good to know
Frequently Asked Questions
How long does delivery take?
1 to 3 working days within the UAE, and 3 to 5 working days across Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. You'll receive a tracking link by email as soon as your order ships.
Can I return or exchange an item?
Yes. Unused items in their original packaging can be exchanged or returned within 14 days of delivery. Personalised items can only be returned if they arrive faulty.
How does personalisation work?
Choose a personalised product, add your pet's name or upload a photo when ordering, and we'll prepare it for you. Personalised items need 1 to 2 extra working days before dispatch.
How do I choose the right size?
Measure your pet's neck and chest with a soft tape and compare with the size guide on each product page. Between sizes? Message us on WhatsApp and we'll help you choose.
